Request to delete my Heroku account (cannot access 2FA)

General
1

I am unable to log in to my Heroku account because I no longer have access to my 2FA authentication app, and I do not have recovery codes.

I tried to contact Heroku support, but the form requires login. I need help either regaining access to my account or deleting it entirely.

I am happy to verify my identity via email or other means if necessary.

Please advise how I can proceed. Thank you!

2

Steps to Recover Access

  1. Email Heroku Support
    Since you can’t log in, reach out directly via email:
    support@heroku.comIn your email, include:
  • Your Heroku account’s email address.
  • A clear explanation of your issue.
  • Any relevant details that can help verify your identity.
  1. Alternative Contact Method
    If you don’t receive a response via email, consider submitting a billing support ticket without logging in:
    Heroku Contact Page

Deleting Your Heroku Account

If you prefer to delete your account, mention this in your email to Heroku Support. They will guide you through the process.

Additional Tips

  • Response Time: Some users have reported delays in receiving responses. Be patient, and follow up if necessary.
  • Account Deletion: If your account was deleted, it cannot be recovered. You’ll need to create a new one